If you previously activated an Office 2013 program on the computer, try to remove the existing product key If you don't see The latest desktop version of Office, contact your administrator or see the Office article What Office 365 business product or license do I have?.
If you see The latest desktop version of Office, then you have an Office subscription assigned correctly.Check whether you have the appropriate license Check your software's documentation for instructions or ask your administrator to do this for you.įor more information about Microsoft 365 Apps for enterprise URLs and IP addresses, see the following Microsoft article: Office 365 URLs and IP address ranges Step 4. If you're behind a firewall, it might have to be configured to enable access to the following:Įach firewall will have a different method for enable access to these URIs. Check whether you're behind a firewallĪre you behind a firewall? If you're not sure, ask your administrator. Type the following command, and then press Enter:.To do this, click Start, type cmd.exe in the search box, right-click cmd.exe in the list, and then click Run as administrator. Open a Command Prompt window as an administrator.If so, you (or your administrator) might have to change the proxy settings for Windows HTTP clients. Check whether you're behind a proxy serverĪre you behind a proxy server? If you're not sure, ask your administrator. Office 365: Use the Support and Recovery Assistant for Office 365 Step 2. The Support and Recovery Assistant app runs on Windows PCs and can help you identify and fix activation issues with Office 365. Identify and fix activation issues by using the Support and Recovery Assistant for Office 365 After each step, check to see whether the issue is fixed. Follow these steps to help troubleshoot the issue.
This issue might be caused by one of several circumstances. Please check your network and try again later. Activation fails and you receive one the following error messages:
#Activation key for microsoft office 365 home premium how to#
This article discusses how to troubleshoot the activation issues in Microsoft Office from Office 365.
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